HOW DO I RETURN MY ORDER?
Returns should be addressed to:
Kent Street, Blackburn
We can only accept items back that are in a condition for immediate re-sale. This includes but is not limited to; being un-worn, with tags, no creases, scratches or marks etc. The same guidelines apply where-in your item is delivered in a box e.g. footwear. We reserve the right to decline returns which do not adhere to our guidelines and/or discretion with no exchange, credit or refund.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size, colour or refund — with your best contact details.
Non-bespoke items are returnable for exchange if the size is incorrect or where permission has been given, we do reserve the right to refuse to exchange or return. A £5.95 carriage charge is applied to all returns.
Unfortunately any underwear/first layer items are not returnable if opened for hygiene reasons and none other. Bespoke items are not returnable.
Can I use a different delivery service to return my order?
Yes, you can use your preferred delivery method to return your order to us. Ensure you follow the return instructions above.
When will I get my refund?
Once we've received your items your return will be processed and we'll issue a refund upon request on the invoice enclosed to your original form of payment.
Can I exchange my order?
Should you have received an incorrect size and/or you would prefer an alternative colour return the product to us as instructed with clear instructions to exchange.
Not found what you're looking for?
Contact us via 01254317001 or firstname.lastname@example.org. Alternatively, use our contact form by clicking the link below.
Some exceptions may apply. Refer to our terms and conditions and delivery terms for more information.